Skip to main content

UK businesses ignore the dangers of living in an unpredictable world

By Sandra Villanueva
Senior Media Relations Manager

Major new research by QBE Business Insurance pinpoints the most unpredictable year for business of last three decades.

A unique research programme by QBE Business Insurance empirically proves the world is getting more unpredictable. The QBE Unpredictability Index finds that the world has become more unpredictable over the last 30 years with economic and business factors the principal drivers of uncertainty over the last decade.

These are some of the key findings of a report on unpredictability and its impact on business, which combines trend research over the last 30 years and interviews with more than 1,300 senior business executives in the UK, France, Germany, Italy, Spain and the Nordic countries.

Across five pillars that form the Index - Economic, Political, Societal, Environmental and Business, 2010 was singled out as the most unpredictable year of the last three decades. Almost all the least predictable years in the index are since the millennium and most of these have been since the 2007/08 global financial crash.


The cost of volatility


The cost to business of unlikely events happening is pronounced. Four in five businesses surveyed (78%) have been significantly impacted in the last 10 years by one or more pillars of unpredictability, with economic events having the most severe impact.


Almost a third (29%) of British executives said their company had lost revenue as a result of unforeseen events while 22% experienced a decrease in demand for their products or services. A further one in four (21%) have suffered either disruption to their supply chains or have had to accommodate unplanned for costs.


Are British businesses burying their heads in the sand?


British leaders are in the main (57%) positive about the future success of their businesses, putting them on par with their French counterparts. Both nations however lag someway behind the levels of optimism expressed by their European neighbours with 73% of German, Spanish and Nordic business leaders feeling positive about the future.


Remarkably, the measured levels of UK positivity could be seen to be on the high side, when considered with how UK businesses fail to plan for unforeseen events. Companies in the UK are the least equipped of those surveyed to handle surprises. Over one in four said they were not prepared to deal with unforeseen circumstances. This is not terribly unsurprising when you consider over two thirds (69%) have no risk management plans in place, less than a fifth (16%) carry out stress tests and 13% admit to making no preparations at all for unforeseen events.


Brexit – a short term preoccupation?


Given the current impasse on the future relationship with the EU, political uncertainty is having a disproportionate impact on UK businesses as they struggle to cope with the unpredictable future. Almost half (45%) of UK executives say political uncertainty is the biggest risk facing their business in the future compared with 33% of European business leaders. While one third of European business leaders believe the next 12 months will be unpredictable that figure rises to 58% among UK senior decisions makers. Their uncertainty about the next three years rises to 66% compared with 50% among their European counterparts.


42% of UK business leaders consider politics to be the most unpredictable area in the next 12 months, reducing to 29% when executives were asked to look ahead three years. When asked to extend their outlook to 10 years, senior leaders considered economic uncertainties more concerning (23%) than political instability (21%), bringing the UK results more in line with those of the other countries surveyed.


While the research highlights the degree of Brexit-related disruption felt by British businesses, executives’ concerns about political instability are heightened in the next 12 months, reducing steadily thereafter. Business and economic concerns rise as political worries abate with 65% of UK business leaders saying a big change in currency or market volatility would be a significant risk to their company. 71% of UK business leaders admit that a big change in economic factors like GDP would pose a significant future risk. A worrying admission as while predictions about the impact of various Brexit scenarios on GDP vary wildly, few are positive.


Cécile Fresneau, Executive Director, UK Insurance said “It’s a well-known saying that we live in unpredictable times. Our research now confirms it. While I’m glad to see that overall businesses are largely upbeat, I am concerned that many are leaving themselves unnecessarily exposed.


Unpredictable events are not by their nature negative, it is often how businesses are equipped to respond that ultimately defines them as good or bad.  Risk is a normal part of life and with the right preparation there are ample rewards to be had.”



About the research

The QBE Unpredictability Index tracks a set of indicators between 1987-2017 across five pillars: business, economic, environmental, political and societal. In addition, the research surveyed 1,300 business leaders from across the UK, France, Spain, Italy and Nordic countries (including Sweden, Finland and Denmark) to determine how prepared businesses felt they were for future.

For further information contact:


Alexis Burris, Media Relations Adviser, QBE, +44 (0)20 3465 3921

Sandra Villanueva, Senior Media Relations Manager, QBE +44(0)20 7105 5284


About QBE


QBE European Operations is part of QBE Insurance Group, one of the world’s leading international insurers and reinsurers and Standard & Poor’s A+ rated. Listed on the Australian Securities Exchange, QBE’s gross written premium for the year ended 31 December 2018, was US$13.7 billion.


As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large client base.


We understand the crucial role that effective risk management plays in all organisations and work hard to understand our clients’ businesses so that we offer insurance solutions that meet their needs – from complex programmes to simpler e-trading solutions – and support them in minimising their risk exposures. Our expert risk management and rehabilitation practitioners focus on helping clients improve their risk management so that they may benefit from a reduction in claims frequency and costs.


Your contact

Your contact

Sandra Villanueva

Sandra Villanueva

Head of Media Relations & Content, QBE International

Download the QBE Unpredictability Index