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Clear communication

When you make a claim, we will keep you fully informed throughout the process, giving you peace of mind and allowing you to get back to focusing on your business.

Our approach

Our Claims team has in-depth technical expertise and many years of experience of dealing with even the most complex claims. We are commercial in our approach and aim to minimise the impact of any claim on your business.

We work closely with our underwriting colleagues – enabling us to take a fully informed view of your circumstances – and our claims handlers are empowered to make decisions, allowing us to provide a flexible, responsive service.

Clear communication is central to what we do. At the start of the claims process, we will tell you what it will involve and keep you informed throughout, so that there are no surprises. If we have to refuse a claim, we will tell you as soon as possible and explain the thinking behind our decision in detail.

If a claim is made against you, we do all that we can to reduce the costs involved – and robustly defend your position against any fraudulent claims.

We are supported by an expert panel of suppliers that share QBE’s ethos and approach to putting customers first. We also offer a range of related services, including award-winning Rehabilitation and Fraud services, as well as comprehensive risk management support.

Making a claim

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We sell insurance products through a variety of different channels, so if you need to make a claim, please check your policy documentation for details or contact your broker.

Alternatively, if you would like to contact QBE direct or you have any queries, please get in touch.

Keeping you informed

We share regular bulletins and reports about the latest developments in claims and ways to minimise your risks.

Property Matters - January 2017
Featured publication

Property Matters - January 2017

We start 2017 with a review of the immediate aftermath, and QBE response, to a tragic fire which destroyed the Royal Clarence Hotel in Exeter. The extent of the damage, to a building of such historic significance and value, will present many challenges for our Insured and the claims team, but did allow QBE to showcase its response to such a catastrophic event.