Skip to main content

QBE launches new “virtual physiotherapy” App to manage injuries

By Sandra Villanueva
Senior Media Relations Manager

QBE Business Insurance has partnered with IPRS Health to launch a new innovative physiotherapy service for their customers, which uses an App to treat and monitor patients ‘on the go’.

The App is the first of its kind in the UK and utilises camera technology which enables a physiotherapist to contact a patient within minutes of a referral, thereby replacing the need for the patient to physically attend and register with a clinic.

It enables physiotherapists to deliver virtual face-to-face consultations, replicating the treatment provided in a clinic, but at a time and place to suit the patient. All the patient requires is access to a phone signal or Wi-Fi.

Rosie Hewitt , Rehabilitation Manager at QBE said: “QBE’s Rehabilitation team strive to be at the forefront of treatment provision, utilising innovative rehabilitation techniques to proactively offer the best possible patient service.

“Not only does this App improve the experience for patients affected by workplace or motor accidents, but it also allows QBE to drive down the cost of treatment without compromising on the quality of service, reduce recovery time and to get employees back to work sooner.”

The “virtual physiotherapy” App represents a step-change in the assessment and treatment of patients giving them immediate access to bespoke exercises and guidance, as well as information on injury prevention, work hardening and well-being.

It also enables the patient to work with the provider to help treat and monitor the progress of their treatment. Providers can track patient adherence to the prescribed treatment, track clinical outcomes and monitor pain diaries, all to improve the recovery journey for patients.

Marc Holl, Commercial Director of IPRS Health added “We are thrilled to be able to work alongside QBE in providing their customers with our services offered through our App; these services offer exceptional quality of clinical care utilising the latest in mobile technology. By providing access to our App patients are able to get fast direct support at a time when they need it most.


For further information contact:

Sandra Villanueva, Corporate Communications, QBE, 020 7105 5284

About QBE
QBE European Operations is part of QBE Insurance Group, one of the world’s leading international insurers and reinsurers and Standard & Poor’s A+ rated. Listed on the Australian Securities Exchange, QBE’s gross written premium for the year ended 31 December 2016, was US$14.3 billion.

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large client base.

We understand the crucial role that effective risk management plays in all organisations and work hard to understand our clients’ businesses so that we offer insurance solutions that meet their needs – from complex programmes to simpler e-trading solutions – and support them in minimising their risk exposures. Our expert risk management and rehabilitation practitioners focus on helping clients improve their risk management so that they may benefit from a reduction in claims frequency and costs.

Your contact

Your contact

Sandra Villanueva

Sandra Villanueva

Head of Media Relations & Content, QBE International