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QBE creates Client Proposition team and appoints Matt Lacy as Director

By Sandra Villanueva
Senior Media Relations Manager

QBE announces the establishment of a Client Proposition team and, with immediate effect, the appointment of Matt Lacy to take the helm in a newly created role of Director of Client Proposition.

The Client Proposition team brings together multiple specialisms under one leadership structure, and is part of QBE’s drive to further enhance its client offering and deliver a market-leading service.

The team will comprise of four units:

• Client Management, with responsibility for supporting QBE’s largest clients, in partnership with brokers;
• Risk Solutions, a 24-strong team of risk management professionals providing risk education and risk mitigation advice across a range of practices from property and casualty to motor and financial lines;
• Proposition Management, to ensure QBE’s offering is relevant and designed with its chosen sectors in mind;
• Client Capability, to focus on segmentation, satisfaction measurement and insight.

Matt has over 20 years’ experience in insurance and has been with QBE since 2002, holding a variety of positions including Head of London Markets, Director of Casualty and, most recently, Programme Director for Construction and Multi-National. Matt will report into Andrew Besant, Chief Customer Officer, QBE European Operations.

Andrew commented "Matt has been an integral part in the success of QBE’s insurance division. He knows our clients and their requirements well and his technical underwriting experience will be invaluable as we look to strengthen how we engage with our clients. His appointment is another excellent example of the strength of our internal pool of talent.”

For further information contact:

Sandra Villanueva, Corporate Communications, QBE, 020 7105 5284,

Alexis Burris, Corporate Communications, QBE, 020 3465 3921,


About QBE

QBE helps businesses build resilience through risk management and insurance.

QBE European Operations is part of QBE Insurance Group, one of the world’s leading international insurers and reinsurers and Standard & Poor’s A+ rated. Listed on the Australian Securities Exchange, QBE’s gross written premium for the year ended 31 December 2021 was US$18.5 billion.

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base.

We understand the crucial role that effective risk management plays in all organisations and work hard to understand our customers’ businesses so that we offer insurance solutions that meet their needs – from complex programmes to simpler e-trading solutions – and support them in minimising their risk exposures. Our expert risk management and rehabilitation practitioners focus on helping customers improve their risk management so that they may benefit from a reduction in claims frequency and costs.

Your contact

Your contact

Sandra Villanueva

Sandra Villanueva

Head of Media Relations & Content, QBE International