Healthcare
Healthcare providers face a range of risks. Many, such as cyber threats and supply chain disruption, are common to most businesses, however others are specific to organisations that are responsible for providing care and treatment for patients. QBE Risk Solutions has developed a broad range of resources to assist businesses with managing these risks.
Please Note: Some resources are exclusive to QBE Policyholders and accessible via the QRisk Knowledge Centre (e.g. those items shown with padlocks). QBE Policyholders can self-register/login at https://qrisk.qbe.com/ with their business email address and QBE policy reference. The QRisk Portal enables policyholders to access a wide range of self-assessments, profiling tools, guidance and templates to support management of business risk and resilience.
Self-Assessments
The Healthcare self-assessment is intended for organisations in the healthcare sector and focuses on the hazards that commonly lead to insurance claims such as informed consent and sub-contracting. The assessment enables you to benchmark your processes and risk controls against best practice principles so you can be sure you’re properly protected.
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To help you evaluate and improve your mental health strategy, we have a ‘Minds in Business’ mental health strategic assessment tool that’s unique in the insurance market.
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The Governance Effectiveness Review draws on authoritative guidance and standards, together with learnings from high profile cases and inquiries. The review is designed to help you consider your strategic approach to governance topics such as board structure and capabilities, risk culture, strategy and business planning, conduct, ethics, and organisational governance.
View document View documentQRisk Risk Assessment - Summary Sheet
QBE Risk Solutions has developed a range self-assessment tools that help organisations assess, benchmark, and improve how they manage profession/sector specific risks, as well as universal cross-sector risks. This summary provides an overview of the self-assessments developed by our Financial Lines Risk Solutions team, available via QRisk.
Key Resources
80% of work-related accidents may be due to employees’ behaviour or their acts or omissions. Implementing a behavioural safety programme within healthcare environments can be an effective tool as part of your health and safety management system.
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Lone Workers work by themselves without close or direct supervision. If unmanaged lone workers in healthcare environments can develop their own unsafe systems of working which may result in accidents and claims.
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Despite slips, trips and falls (STFs) accidents costing employers £500 million per year, STFs are often not taken seriously, causes are often poorly understood and risk assessment and management controls deficient. Healthcare employers are faced with visible and hidden costs. The effects on the individual involved in a slip, trip and fall accident can result in loss of income, pain & suffering, reduced quality of life, worry and stress.
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Falls are often attributed entirely to human error. The person who has fallen often feels embarrassed and they can be quick to assume that it was their own fault. However, even though human error is likely to have been a factor, it is rare that human error is the sole cause of a slip, trip, fall accident in healthcare environments.
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When someone falls it is important to learn lessons so that things can be done to prevent similar events happening in the future. This guide gives advice on how to investigate a fall incident in healthcare environments so that the root cause and solutions can be identified.
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Access a full list of Healthcare guidance documents within our document library
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A template framework including short, medium and long term Environmental, Social, and Governance issues to be considered by all businesses keen to develop and improve their sustainability footprint to benefit all stakeholders and society as a whole. The framework offers ideas and examples of goals and targets, and includes useful links to global and local information to educate and enable businesses to adapt the template to suit individual sustainability priorities.
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A quality assessment form to be completed in respect of third party suppliers, pre-appointment and as part of an audit re-assessment to ensure that your suppliers meet your quality and risk requirements.
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This template provides a framework for businesses to set out their own policy around whistleblowing. Whistleblowing is defined and staff are provided with guidance on how to raise concerns, and reassurance that an open culture exists within the business that enables concerns to be raised without fear of reprisal.
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A template for documenting the organisation's key business continuity risks and how they are mitigated and managed.
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A high-level checklist for small and medium sized businesses of factors to consider when looking at cloud-based service providers.
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An inventory is available on the Template Documents page to view and search through our full suite of templates
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Article that discusses the link between reputational risk and governance and provides tips to embed robust governance principles.
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Understand mental health and wellbeing better, and learn simple ways to help your staff and organisation navigate the challenges of mental health. QBE's Mental Health Optimisation tool is a great starting point.
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A detailed guidance note with tips on how to embed a continuous improvement culture and demonstrate its value
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CMS' Cyber Team explores the types of cyber attacks and data breaches commonly experienced by medical professionals; their regulatory obligations following a breach and what steps they can take to minimise the risk of a data breach.
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The documents on the QBE sites, the Knowledge Centre, the QRisk Customer Portal and the Risk Solutions Template page (the “Documents”) have been produced either by QBE or by other contributors chosen by QBE, and as updated from time to time.
Contributor Documents in the Knowledge Centre
To the extent that you are using contributor documents on the Knowledge Centre, neither QBE European Operations nor our contributors make any warranty or representation of any kind in respect of the information contained herein, in particular as to its accuracy, completeness, timeliness or suitability for your purpose. To the fullest extent permitted by law, neither QBE nor our contributors accept any responsibility or liability for any loss or damage suffered, or cost incurred by you or by any other person, arising out of or in connection with your or any other person's reliance on this document or on the information contained within it, and for any omissions or inaccuracies.
Any documents on the Knowledge Centre are not intended to replace, nor may be relied upon as a substitute for, specific legal or other professional advice. © QBE European Operations Plc and our contributors (as applicable) 2025.
QBE Documents on QRisk Customer Portal and Risk Solutions Template Documents page
To the extent that you are using documents produced by QBE such as the documents on the QRisk Customer Portal, including Self-Assessments, Guidance Notes and Templates, the Documents do not purport to provide a definitive statement of the law and are not intended to replace, nor may they be relied upon as a substitute for, specific legal or other professional advice. QBE has acted in good faith to provide accurate publications. However, QBE and the QBE Group do not make any warranties or representations of any kind about the contents of these publications, the accuracy or timeliness of their contents, or the information or explanations given. You are recommended to take your own steps to verify the information and to obtain legal or other professional advice as appropriate. For the avoidance of doubt, nothing in these publications disapplies or amends any duties owed by a client of QBE or any member of the QBE Group in connection with the formation of contracts of insurance, whether contractual in nature or by operation of applicable law.
You may use and adapt the contents of template documents for your own internal business purposes. Please acknowledge the source of these materials as follows: "Material taken from QBE Risk Solutions Template Documents and reproduced with QBE's permission. © QBE European Operations Plc 2025. Not for further publication.”
QBE Documents and contributor Documents
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Wherever the expressions “QBE”, “we”, “us” or “our” appear within the pages of this Site, they refer (as applicable) to one or more entities forming part of QBE European Operations, a division of the QBE Insurance Group (as further detailed in the Regulatory Statement available on the QBE Site). Readership of The Documents does not create an insurer-client, or other business or legal relationship. These publications provide information and guidance to help you to understand and manage risk within your organisation. To the extent that any legal or regulatory references are made, this is not the same as legal advice.
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Feedback & Support
Please send any feedback, suggestions or questions to: rs@uk.qbe.com
