Complaints Data Summary for QBE UK Limited
Firm Name: QBE UK Limited
Group: QBE European Operations plc which is part of QBE Insurance Group Ltd
Period covered in this report: 1 January 2024 to 30 June 2024
QBE is committed to treating all complainants fairly and will uphold a positive complaints culture thus ensuring regulatory standards for complaints handling are met.
The Financial Conduct Authority, the regulatory body which governs the financial services industry in the UK, sets out standards for how insurers must handle policyholder complaints.
The table below details the eligible complaints received, and the standards achieved, from receipt to resolution, during the period 1 January 2024 to 30 June 2024:
|
Number of complaints opened by volume of business at reporting end date |
Number of complaints opened |
Number of complaints closed* |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
|
|---|---|---|---|---|---|---|---|
|
Insurance and pure protection |
4.6 per 1,000 policies in force |
944 |
917 |
21.05% |
65.10% |
48.96% |
General admin/ customer service |
*this figure relates to both complaints opened prior to the reporting period as well as those opened within the reporting period.