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QBE appoints Andy Besant to new Chief Customer Officer role

QBE European Operations has appointed Andy Besant as Chief Customer Officer.

In the newly created role, Andy will report to Cécile Fresneau, Managing Director, Insurance. He will be responsible for QBE European Operations’ sales strategy, distribution, client proposition, the management and development of major trading partnerships, major client relationships, as well as other priority customer segments.

He will join from Collinson Group where he is currently Managing Director for Travel experiences and he has previously held senior sales and distribution leadership roles at HiFX and American Express.

Cécile Fresneau, Managing Director, Insurance, QBE European Operations, said: “Our overall business and customer strategy is at the heart of this role as we continue to deliver value to our customers in a responsible, accountable way to ensure long-term sustainable relationships. Andy will bring further customer experience in terms of his mindset, insight and delivery. I look forward to welcoming him to my team towards the end of this year.”


For further information contact:

Sandra Villanueva, Corporate Communications, QBE, 020 7105 5284,

Alexis Burris, Corporate Communications, QBE, 020 3465 3921,


About QBE

QBE helps businesses build resilience through risk management and insurance.

QBE European Operations is part of QBE Insurance Group, one of the world’s leading international insurers and reinsurers and Standard & Poor’s A+ rated. Listed on the Australian Securities Exchange, QBE’s gross written premium for the year ended 31 December 2020 was US$14.7 billion.

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base.

We understand the crucial role that effective risk management plays in all organisations and work hard to understand our customers’ businesses so that we offer insurance solutions that meet their needs – from complex programmes to simpler e-trading solutions – and support them in minimising their risk exposures. Our expert risk management and rehabilitation practitioners focus on helping customers improve their risk management so that they may benefit from a reduction in claims frequency and costs.