To help brokers respond to customers faster and to further enhance their SME e-trade proposition, QBE has introduced Live Chat onto its proprietary e-trade platform, Fastflow.
Live Chat is initially being trialled on five products - Minibus, Mini Fleet, Office, Business Combined and CyberCrime, with the intention of widening it to other products soon. Live Chat has already proved popular with brokers since QBE launched it on various broker platforms last year. In the last 12 months the SME team has handled 7,900 chats.
Brokers logging onto FastFlow can click the chat icon to have a real-time on-screen conversation with decision-makers in QBE’s Stafford office. This allows them to get answers to questions quicker than having a phone conversation and allows them to perform multiple tasks simultaneously, such as speaking to the customer while utilising the live chat feature.
Corinne Pringle, QBE E-trade Development Manager, commented:
“The ability to speak to an expert live while using the FastFlow platform is yet another way we are making it easier for brokers to trade online. We know the pressure that brokers are under to get back to customers in good time, so as well as offering freephone help, email and online referrals, Live Chat is another way to help brokers maximise the benefits of e-trading without losing access to empowered specialists.”
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For further information contact:
Sandra Villanueva, Corporate Communications, QBE, 020 7105 284, Sandra.Villanueva@uk.qbe.com
Alexis Burris, Corporate Communications, QBE, 020 3465 3921, Alexis.Burris@uk.qbe.com
About QBE
QBE European Operations is part of QBE Insurance Group, one of the world’s leading international insurers and reinsurers and Standard & Poor’s A+ rated. Listed on the Australian Securities Exchange, QBE’s gross written premium for the year ended 31 December 2018, was US$13.7 billion.
As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large client base.
We understand the crucial role that effective risk management plays in all organisations and work hard to understand our clients’ businesses so that we offer insurance solutions that meet their needs – from complex programmes to simpler e-trading solutions – and support them in minimising their risk exposures. Our expert risk management and rehabilitation practitioners focus on helping clients improve their risk management so that they may benefit from a reduction in claims frequency and costs