A bus and coach manufacturer had a well laid out, clean and tidy workplace. However, their weak and inconsistent accident investigation and information gathering led to vulnerabilities within the organisation, and spawned a claims culture. While the majority of these claims were low severity, their high frequency, coupled with adversorial union relations, meant that the impact to the business was significant.
We initially met with the senior management to openly discuss the key issues – predominantly a lack of data and robust systems to boost claims defence. Following this, we ran a Claims Defensibility Workshop with solicitors HBM Sayers for the company’s leadership team. Learnings were later cascaded to line
Finally, we created a MyRMEQ liability report for the client – an innovative QBE measurement tool that evaluates the efficacy of a client’s approach to managing their liability risk. With the results revealing the business’s strengths and weaknesses, we were able to support the client in developing a thorough risk improvement roadmap for the future.
Having improved their systems and introduced best practice accident investigation to mitigate their claims culture, this client now has a much greater awareness and focus on claims defensibility. They’re also closely following the risk management and risk improvement strategies created by us, which have already had a dramatic impact on the business.